Training Management Skills in the Hospitality Industry

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You want a team that gives you the wow effect. A team of employees who exude job satisfaction, continuously excel, and thrive in their professional growth.

You want employees who not only enjoy working for you but also serve as ambassadors, attracting potential talent to your organization. As a manager, achieving a high-performing team and adapting to the evolving needs of your colleagues can be a challenging task. That's where our management skills training in the hospitality industry comes in, offering invaluable insights and practical tools to help you achieve these goals.

During this training, we extensively explore communication and management skills. Through an engaging one-day training, you'll experience how you can inspire and make a positive impact on both your colleagues and guests.

The training provides ample opportunities for self-reflection, learning from others and gaining fresh inspiration. You'll receive guidance on boosting your self-confidence by embracing your authentic self and experimenting with behaviors that can be more effective, efficient, and enjoyable.

Duration: 10am to 5pm. (doors open at 9.30 am) including lunch
Target group:
Managers working in the hospitality industry

Please note: This training is exclusively for members of KHN Amsterdam and management environment. If you do not fall within this target group, please send an e-mail to so that we can put you on the waiting list.

• Communication styles using DISC & Mapstell
• Practical tips & tricks
• Celebrate successes
• mission determination
• Determine and use Wow factor


• Getting acquainted and collecting expectations
• Communication quiz
• Positive language use, the power of words
• Who are you and how do you want to come across as a manager/colleague?
• Time management
• DISC communication styles
• What is your manual?
• You and your team: what is the mission?
• Giving compliments and feedback
• Deal with resistance
• Communication styles Mapstell (interactive working method: on the world of difference)
• Make an action plan

Costs and payment

KHN members: 100 euros
Non-members: 250 euros
A maximum of 2 participants per company may participate.

Cancellation policy

As you are well aware, last-minute cancellations often result in unnecessary costs. That is why KHN uses a cancellation arrangement that applies when registering for courses, workshops and training courses. Make sure that you are aware of our cancellation policy.

Registration, information and/or questions

To register for this training in Amsterdam see the agenda at top of this page. For more information, please send an email to or call 0348 48 94 76.

Are you interested in one of our training courses, or would you like more information or an in-company training? Send an email to