In cooperation with Instituut voor Veiligheid & Milieu (IVM), KHN organises courses on dealing with undesirable behaviour and aggression in the hospitality industry.
The training is designed for hospitality entrepreneurs and employees.
Unfortunately, in the hospitality industry you may encounter resistance and aggressive behaviour from guests. For example, guests who make demands, or guests who do not follow instructions from your staff. In this training you and your employees learn how to react adequately in these kinds of unpleasant situations. In this way, you build up your self-confidence and mental resilience.
If you register, we are counting on your attendance. In the event of late cancellation or no-show, we charge an administration fee of € 50 (excl. VAT), unless there is a case of force majeure. You can cancel up to two working days in advance by sending an e-mail to email@example.com.
When: 30th of October 2023
Time: 13.30 - 17.00 hrs
Where: Hotel Jakarta, Javakade 766, 019 SH Amsterdam
Unfortunately, the register link doesn't work on the page. If you would like to register, please send an e-mail to firstname.lastname@example.org with the course date, your company name, personal name, company address, zip code, city and e-mail address.
The training is offered free of charge for a maximum of 2 persons per company. NB! This course is exclusively for members of KHN Amsterdam and surrounding area. If you do not fall within this specific group, please send an e-mail to email@example.com, so we can put you on the waiting list.
If you have any questions, please send an email to firstname.lastname@example.org or call 0348 48 94 76.