Unfortunately, in the hospitality industry you may encounter resistance and aggressive behaviour from guests. In cooperation with Chubb Fire & Security, KHN organizes courses on dealing with undesirable behaviour and aggression in the hospitality industry.
Especially for the old Stadshart / Red Light District area, a made-to-measure training has been created that fits in with the problems in this area. For example:
In this training you and your employees learn how to react adequately in these kinds of unpleasant situations. In this way, you build up your self-confidence and mental resilience.
The training is designed for hospitality entrepreneurs and employees at the old Stadshart / Red Light District area. During this training of 5 hours several realistic cases are presented
The training is offered free of charge for a maximum of 2 persons per company. If you register, we are counting on your attendance. In the event of late cancellation or no-show, we charge an administration fee of € 50 (excl. VAT), unless there is a case of force majeure. You can cancel up to two working days in advance by sending an e-mail to firstname.lastname@example.org.
If you have any questions, please send an email to email@example.com or call 0348 48 94 76.